PRIVACY POLICY

This Privacy Notice explains how RAC Motoring Services,  Registered No: 01424399, will process the personal data of individuals using the 2022 Driving Theory Test UK website. 

We sell our mobile application and any associated in-app features through the Apple AppStore and Google Play Market. Your transaction is with Apple or Google, not with us and we receive no information about your purchase or you. However if you created an account via the website, the following Privacy Notice will apply. 

This notice sets out the basis on which we collect any personal information relating to you, or that you provide to us. This is information that you provide to us in relation to us providing you with our services. 

Our Data Protection Officer

Email: [email protected] 

Post:  Data Protection Officer

           RAC,

           Great Park Road, 

           Bradley Stoke,

           Bristol

           BS32 4QN

Information You Provide

If you used the website to create an account, the personal information you may provide through the Service or otherwise communicate to us includes:

• Identity data, such as, first name, last name
• Contact data, such as, email address
• Participate in interactive features
• Request customer support
• Contact information (your name and email address).
• Other information. We may collect other information about you that is not specifically listed here and will use it in accordance with this Privacy Policy.

Information Automatically Collected. 

• Log information: it is the type of your browser, app version, your IP address.
• Device Information: we collect information about the device you use to access our Services, including the hardware model, device operating system and mobile network information.
• Information collected from third parties. We may collect your information from third parties. We may add this information to the information we have already collected about you, and we will handle it in accordance with this Privacy Policy.

Special Category Data

We DO NOT collect any special category data (e.g., information related to racial or ethnic origin; political opinions, religion or other beliefs; criminal background or union membership), through the Service or otherwise.

Use of Your Information

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

• To operate the Service and to provide correct content. 
• To provide, maintain, operate and improve the Service;
• To detect and prevent fraud;
• Communicate with you about services and events in which you participate;
• To understand your needs and monitor trends and activities in connection with our Services;
• To respond to your requests, questions and feedback related to the Service.
• For research and development. We analyse the use of the Service to study trends and users’ movements around the Service, gather demographic information about our user base, improve the Service and develop new products and services.

Sharing Your Information

We share your personal information with companies and contractors that perform services for us, including email service providers, fraud prevention vendors and other service providers. 

For compliance, fraud prevention and safety. We may use your personal information and share it with government officials, law enforcement or private parties, as we believe appropriate to:

• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity;
• comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and
• where permitted by law in connection with a legal investigation.

Affiliates. We may share your personal information with other legal entities within the RAC Group, for use consistent with this Privacy Policy.

Service providers. We may share your personal information with third party companies and individuals as needed for them to provide us with services that help us provide the Service or support our business activities (such as website analytics, email delivery, marketing/advertising, IT providers, technical support, and legal and other professional advice). We authorize these third parties to access your personal information to the extent reasonably necessary for them to provide their services.

Security of Data

Your data security is important to us but you must remember that the methods of transmission over the Internet or methods of electronic storage is not completely secure. We endeavour to use commercially acceptable methods to protect your Personal Data, but we cannot guarantee its absolute security.

Links to Other Sites

Our mobile applications may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to the third party’s site. We highly advise you to check the Privacy Policy of every site you visit. We do not control and do not take any responsibility for the content, privacy policies, or practices of any third-party sites or services.

Your Rights

Under data protection law, you have certain rights about the way we use your information. The rights available to you depend on our reason for processing your information. More information about the scope of these rights can be found on the Information Commissioner’s Office’s website: ico.org.uk.

You are not usually required to pay any charge for exercising your rights, and we usually have one month in which to respond to you (unless your request is unusually complex).

Please contact us at [email protected] if you wish to make a request.

Retention of Your Personal Data

We do not collect, store, use, save, or have access to any of your personal data except for the information mentioned above that we need in order to provide you the Service and customer support. Any data received by the RAC from the previous data controllers will be removed upon termination of website-based accounts. 

Individual settings relating to the Driving Theory Test UK are not personal and are stored only on your device. We do not collect, store that information at all and have no access to it.

We do not store account settings and study results, so you might lose them in case you delete the application form your device.

The information is only stored on your device or your cloud service.

Your Right to Complain

We take our responsibility to look after your data very seriously. If you have any questions about our use of your data, or wish to make a complaint, please contact our Data Protection Team by emailing [email protected]  and we’ll be happy to answer your questions. 

You also have the right to make a complaint about the way we use your information to the Information Commissioner’s Office. You can make a complaint to the ICO by calling 0303 123 1113 or visiting their website: https://ico.org.uk/make-a-complaint/.